**Details
- Material: frosted acrylic, clear acrylic
- Size:
M: 12.5x17cm/5x6.7in
L: 15x21cm/6x8.3in
XL: 20x25cm/8x10in
XXL: 23x30cm/9x12in
**How to order?
1. Select size and acrylic type
2. Select the base color
3. Fill in personalized information in the personalized box
4. Add to cart and pay
**Note: A brown protective sticker is on the back of the acrylic plaque and acrylic base. Please tear off the protective sticker after receiving the goods.
**Estimated delivery time:
USA: 10-15 days
UK: 8-15 days
Australia: 10-15 days
Germany: 10-15 days
France: 9-15 days
Canada: 12-16 days
Other countries: 11-16 days
We provide expedited service, please contact customer service for consultation.
**Returns and Exchanges:
We do not support returns or exchanges because these are customized products. If the product quality is poor, the customized information or customized color is incorrect, please contact customer service and we will do our best to provide you with a satisfactory solution.
1. Read about our Kids Safety policy.
2. Please feel free to Email us with any special requests or questions.
DELIVERY & SHIPPING
Delivery Time = Processing Time + Shipping Time
All items are made-to-order, so it is requested 1-3 business days to handcraft. Please refer to a more accurate processing time noted under the product page add-to-cart button.
We provide 3 shipping methods for you to choose from as followed frame.
|
Method
|
Shipping Time
|
Price
|
|
Standard Shipping
|
To US,UK,AU,FR,DE,IT,ES: 11-13 Business Days
To Other Countries: 15-18 Business Days
|
$5.99
|
|
Expedited Shipping
|
To US,UK,AU,FR,DE,IT,ES: 8-10 Business Days
|
$7.95
|
|
Expedited Shipping
|
To CA: 13 Business Days
|
$9.99
|
|
Urgent Shipping
|
To UK: 5-7 Business Days
|
$12.95
|
|
Urgent Shipping
|
To Other Countries: 3-6 Business Days
|
$28.5
|
*Please note that the above time frame doesn't include production time or account for delays caused by vendors and weather.
SHIPPING INFORMATION
Shipping Address -The shipping address will be taken from the PayPal record (PayPal checkout model). The address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed.
1. If there is a problem with your address and that caused the package to return, then you will be charged for the shipping cost if you require a refund.
2. Also, please note that all the personalized items need to be charged for 30% restocking fee if it is returned to us due to incorrect or incomplete address.
Order Tracking - After your order is shipped, you will receive a shipping notification email. If you require further tracking information, please click here to check.
Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.
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